a top leader in recovery
and collections,
WE maximize performance
at all levels
WE DELIVER GREAT CUSTOMER EXPERIENCES
ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers.
Do you want us to help your business grow?
Meet EVA!
She’ll tell you about our company, its history and why we’re the best at what we do.
What we do
Core services
Customer Experience
When we engage with your business, we create a customized strategy that turns your ideal customers into loyal fans.
Recovery & Collections
We resolve an impressive number of accounts and save customers money by employing a different kind of dialog.
Back Office Support
Every behind the scenes interaction, like: content moderation, digital transcription and data management, we see as an opportunity to drive efficiency within your business.
Tech
Solutions
ERC focuses on tech solutions and innovation to generate more positive customer experiences.
Meet EVA!
EVA is our brand new digital employee! Experience a conversation with her and learn more about our company.
RECOVERY
ERCs offers a fully compliant debt management environment that connects collections, recovery, and customer communications in one complete ecosystem. Our innovative solutions allow us to automate operational processes, extract insights with advanced analytics and offer personalized experiences on behalf of our clients. That commitment allows us to create business efficiencies while increasing revenue and customer satisfaction.
TECH
SOLUTIONS
We have a deep rooted passion for innovation, and we’ve made AI part of our DNA. We focus on investing in exponential technology and bringing advanced solutions to create efficiencies that translate into cost savings for our clients and better experiences for their customers.
Agile Customer Engagement Platform - Instantly deploy personalized digital customer journeys.
Monitoring And Reporting System - Transform every customer interaction with the power of AI
ERC's Virtual Agent - Our new digital evangelist.
Industries we serve
Energy
Travel & Transportation
Media & Technology
Financial Services
