WAY BEYOND A BPO
OR A CONTACT CENTER,
WE DELIVER GREAT
CUSTOMER EXPERIENCES
Meet EVA!
EVA is our brand new digital employee! Experience a conversation with her and learn more about our company.
ERC is one of the top international BPO – Business Process Outsourcing, and full service provider for every aspect of the customer lifecycle. We’re dedicated to help you engage a strong relationship with your customers by delivering the best experience, care and support through our experienced call centers.
Do you want us to help your business grow?
CUSTOMER
CARE
Way beyond a BPO or a Contact Center, we deliver great customer experiences. When we engage with your business, we create a customized strategy that turns your ideal customers into loyal fans.
RECOVERY
ERC’s offers a fully compliant debt management environment that connects collections, recovery, and customer communications in one complete ecosystem. Our innovative solutions allow us to automate operational processes, extract insights with advanced analytics and offer personalized experiences on behalf of our clients. That commitment allows us to create business efficiencies while increasing revenue and customer satisfaction.
TECH
SOLUTIONS
We have a deep rooted passion for innovation, and we’ve made AI part of our DNA. We focus on investing in exponential technology and bringing advanced solutions to create efficiencies that translate into cost savings for our clients and better experiences for their customers.
Agile Customer Engagement Platform - Instantly deploy personalized digital customer journeys.
Monitoring And Reporting System - Transform every customer interaction with the power of AI
ERC's Virtual Agent - Our new digital evangelist.
BACK
OFFICE
Every behind the scenes interaction, like: content moderation, digital transcription and data management, we see as an opportunity to drive efficiency within your business.
Industries we serve
Energy
Travel & Transportation
Media & Technology
Financial Services
Health & Wellness
Retail/eCommerce
Insurance
Schedule a Complimentary CX Consultation
Not sure how we can help you? Talk with one of our experts.
