How a Leading Global Contact Center Dramatically Improved CX with AI-Powered Coaching

Learn how agile businesses are increasing revenue and driving hyper-growth with MARS Powered by Observe.AI.

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With digital customer service interactions projected to grow by 40% in 2021, businesses must take a digital-first approach to the age-old question: how do we ensure the customer experience isn’t diluted despite growing demands?  ERC and Observe.AI (MARS powered by Observe.AI) have partnered with mobile repair and maintenance services company YourMechanic to share how they took their overall customer experience to the next level through AI and automation.  Don’t miss out on the opportunity to hear more about YourMechanic’s story and be astonished by a fun magic show!

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