With Customer Contact Week being one of ERC’s first in-person events since 2019, it was great to be back in Las Vegas and see familiar faces, as well as meeting many new ones! CCW was a 3-day event filled with amazing content around where Customer Experience is heading. With Covid-19, we’ve seen many changes in the way our customers want to interact with companies. This conference allowed industry experts, such as ERC’s very own, Stephanie Todd, the opportunity to share the changes we’ve made to make our customers’ experiences as seamless as possible. ERC brings together a sophisticated set of technology, analytics, and customer engagement offerings to help you make better decisions across your customers’ journey.
Used to track and measure various website conversions.
Installed by third-parties with the aim of collecting certain information from our users to carry out research into, for example, behaviour, demographics or spending habits. They are used with advertising purposes to ensure that our services are marketed towards the right target audience.
XThe owner of this website is committed to accessibility and digital inclusion. Steps are being taken to correct issues and to conform with WCAG 2.1 AA Web Accessibility standards. Automatic and manual testing is ongoing.
XThe owner of this website is committed to accessibility and digital inclusion. This website has completed the automated testing process and conforms with most WCAG 2.1 AA Web Accessibility standards. Manual testing may still be ongoing, routine automated testing continues, new and updated content is evaluated for issues.
XThe accessibility of our website is taken very seriously. We strive to meet WCAG 2.1 AA Web Accessibility standards by routinely evaluating our website using automated evaluation tools and manual testing when required. As content changes we review and correct issues and are responsive to our users needs. If you encounter issues with our website, please report them so they may be corrected in a timely manner.