Consero: Contact Center Forum

Chief Strategy Officer, Stephanie Todd, was invited to join this exclusive event in Arizona and participate in a Panel with Airkit, which topics included: • Creating an All-Inclusive Company Culture. • What Customer Experience Leaders Should Be Thinking About Right Now • We’re Not All in Kansas Anymore: Recruiting, Training, and Workforce Management • Building A Memorable Brand: The Contact Center & Corporate Identity • Meeting Customers on Their Terms: Driving Appropriate Channel Engagement • An Impactful Contact Center: Demonstrating Value & Strategic Priorities We were thrilled to participate and speak alongside the heads of Marriott, CVS, Airkit, in an open discussion on how to meet customers on their terms while driving appropriate channel engagement.

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