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Stephanie is the executive at ERC whose job it is to look at the horizon and beyond, making sure the company is pointed in the right direction. As the company’s Chief Strategy Officer, Stephanie’s focus is on innovation, growth, and increased profitability. Stephanie’s foundation in the BPO industry makes her uniquely qualified to make sure that ERC is focusing on the customer first. Her philosophy about customer satisfaction is that age-old maxim: under-promise and over-deliver. She brings a passion for making sure ERC helps its clients exceed their customer experience objectives and she brings a forward-thinking mindset to developing new and exciting ways to strive toward accomplishing those objectives. ERC wants to be at the forefront of deploying technology and innovative solutions to delight customers, maximize productivity and returns for the company and its clients.