Two strategically located, state-of-the-art facilities, only an hour away.
can give you access to the best the world has to offer.
Only two hours away from South Florida, less than four from NYC, and with five international airports. The Dominican Republic is a place like no other, featuring astounding nature, intriguing history, and rich culture.
The Dominican Republic has many near-shore advantages. The geographical, political, cultural, and technological benefits make the DR a standout BPO hub in the Western Hemisphere.
Bilingual workforce positioned in a perfect nearshore destination.
A strong public-private alliance puts focus on English competency in high schools.
Bilingual fluency makes customer engagements in both English and Spanish common.
Motivated and flexible workforce, ready to elevate your customer experience.
Significant U.S. affinity and cultural alignment.
Many workers have either been previous residents, educated in, visited, or have relatives living in the U.S.
Santo Domingo, home to over 3 million residents, draws some of the region’s best and highly-skilled nearshore talent.
Dominicans are widely recognized as incredibly friendly, outgoing, and solution-oriented.
We empower teams to achieve great things together.
New employee orientation and training delivered in person and virtually.
Consistent top performance driven by ERC's proven processes and technology.
World class employee engagement and retention model.
Certified trainers and continuing education through ERC University.
Way beyond a BPO or contact center, we deliver great customer experiences.
We are experts in customer lifecycle management.
We make deep investments in exponential technologies to enhance customer interactions.
The Dominican Republic has become a BPO mainstay for North American companies due to a large talent pool, low costs, and cultural similarity.
The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.
Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.
Complies to the most rigorous regulatory and legislative requirements in client geography.
Industry-Leading Certifications recognized nationally and internationally.
Companies benefit from a skilled, bilingual workforce, strong business environment through Free Zones, and an ideal location.
Political Stability taking 6th place in the World Bank Governance Indicators, being greater than at least 15 Latin American countries.
Most increased growth in Latin America 2012-2019; main FDI recipient in the Caribbean.
Free trade agreements with 48 countries that facilitate negotiations and access to 900 million consumers.
Protection and incentive to foreign investment, highly supported by the Dominican government.
Naco SITE
SAN Isidro SITE
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Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.
WORK EXPERIENCE REQUIREMENTS
• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients
EDUCATION REQUIREMENTS
Associate degree in a related field
Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking
KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills
PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills
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