COVID-19 has changed the way ERC operates. Like so many employers, virtually overnight, workflows and processes shifted at a rapid speed at our brick-and-mortar locations. Our team moved swiftly and executed flawlessly to change daily operations.
This current climate is driving more companies to invest in new technologies and inspiring teams to reconsider their workflows for things like evaluating performance and coaching agents remotely. Find out how ERC’s MARS keeps agents engaged and coached while working remotely.
Used to track and measure various website conversions.
Installed by third-parties with the aim of collecting certain information from our users to carry out research into, for example, behaviour, demographics or spending habits. They are used with advertising purposes to ensure that our services are marketed towards the right target audience.
XThe owner of this website is committed to accessibility and digital inclusion. Steps are being taken to correct issues and to conform with WCAG 2.1 AA Web Accessibility standards. Automatic and manual testing is ongoing.
XThe owner of this website is committed to accessibility and digital inclusion. This website has completed the automated testing process and conforms with most WCAG 2.1 AA Web Accessibility standards. Manual testing may still be ongoing, routine automated testing continues, new and updated content is evaluated for issues.
XThe accessibility of our website is taken very seriously. We strive to meet WCAG 2.1 AA Web Accessibility standards by routinely evaluating our website using automated evaluation tools and manual testing when required. As content changes we review and correct issues and are responsive to our users needs. If you encounter issues with our website, please report them so they may be corrected in a timely manner.