ERC - Global Advantage - Clark, Philippines

Clark, Philippines

The global leader for high-value call center talent.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

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The Philippines is a top offshore BPO destination due to its fast, consistent, and steady growth over the recent decades. The BPO sector in the Philippines is the largest private employer in the country, generating over one million direct jobs, and is expected to keep growing in the coming years.
 
The Philippines’ steady growth trajectory continues to be attractive for many foreign investors looking to establish or expand their operations.

Opportunity

in Philippines

Language Proficiency

English and Filipino are the official languages of the country.

English is a common language, ensuring comprehension and understanding of nuances.

‌Over 90% of the population is fluent in English, making it one of the largest English-speaking countries in the world.

English is the language of business and law, as well as the primary language taught in schools.

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Cultural Compatibility

‌A substantial American influence on modern Filipino culture.

‌The U.S. is the largest foreign investor in the Philippines.

Due to a history of American and Spanish colonization, there is a significant western influence on Filipino culture.

Highly competent, college-educated, and bilingual, with neutral English accents.

Quality Efficiency

‌We’ll add life to your business. You’ll outgrow your competition.

The cost of labor is almost half of that in the U.S. or the U.K.

‌Leading tech-enabled services provided at a lower cost as compared to other countries.

International data privacy standards exceeded in the BPO sector, due to stringent government oversight.

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Industry Expertise

‌We’re outsourcing pioneers. Optimizing every customer interaction is in our DNA.

‌You’ll be able to cut costs while also reducing communication obstacles for your customers.

We’re experts in the world’s key multichannel and multifunctional offshore services.

Our educated and highly-trained workforce provides an enhanced customer experience and a stronger ROI.

‌ECONOMIC & POLITICAL STABILITY

The Philippines is widely recognized as the call center capital of the world.

By 2022, the Philippines BPO industry is projected to reach $40 billion, with a CAGR of 16%.

BPO is a strong, dependable source for thousands of jobs, heavily boosting the country’s employment condition.

The Philippine government takes active steps to support the industry, including English training courses for agents, corporate tax incentives and extensive infrastructure development.

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