ERC welcomes Michael Duplessis as the new SVP of Talent Management

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ERC is excited to welcome Michael Duplessis as the SVP of Talent Management. Michael will be responsible for leading recruitment, training, and onboarding departments. His focus on incorporating disruptive technology to drive stronger talent across the employee lifecycle ties perfectly into the ERC vision. Michael’s appointment to the ERC senior leadership team will have a tremendous impact for our employees, our clients and their customers.

Michael was the former VP of Talent Acquisition at TTEC with a storied history across the BPO industry in various roles. His background has been driving change, incorporating innovative ideas, and building strong performing teams.

“With a heavy emphasis at ERC on Exponential Technology, our vision for talent management is key to our journey, how we operate and the results we achieve for our clients. Our people are our greatest asset and Michael joining ERC is a true testament to our unrivaled focus on marrying technology and talent together” Marty Sarim, ERC’s CEO.

Michael Duplessis, “I’m excited to be part of the ERC team and its culture. The journey is the reward, and I look forward to working with such a strong group of people to make change happen. Talent management is a passion of mine and I know I’ll be at a company that has a true focus on our employees.”

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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