Work At Home Customer Service Agent (Full Time)

Description (Why Work Here)

ERC CAREERS ARE STARTED BY DETERMINATION NOT DEGREES You create your own opportunities for success!

Thrive in a fast paced, competitive virtual contact center
We create the culture, YOU create your next level of greatness

Responsibilities (Who we're looking for)

Go-getters that are tech-savvy, confident and self-driven
People that have a passion for providing above and beyond customer service experiences
Possess a HS diploma or GED
Ability to work a flexible schedule, which may include some weekends and holidays to meet business needs
Successful completion of a computer assessment is required
Must have the following equipment: Desktop computer or laptop with Windows 10 or newer installed, computer camera, headset with USB connect, Ethernet cable, and Internet router with a free network connection. (Chromebooks and Macs are not acceptable)
Must have the following Internet: Reliable, hard-wired, bi-directional Internet connection, DSL or Cable (broadband Internet, not dial up) with at least 10 Mbps downstream and at least 7 Mbps upstream. You can test your Internet speed by visiting opens in a new windowwww.speedtest.net

Must reside in Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin, or Wyoming to be eligible for this position.

Qualifications (Why this position)

Allows you more flexibility in your day to day life to attend school, to pursue your passion, and/or to have work life balance
Professionally handle email, chat, and inbound calls from existing customers about their account
Navigate through multiple computer systems to track, update, and verify accounts

Are you up for the challenge? If so...Here’s what’s in it for you!

PERKS OF JOINING THE ERC FAMILY

Contests for prizes monthly
Paid training (Get paid to learn)
Full-time permanent (non-seasonal) employment
$9.50 - $10.50/hour
Benefits eligible after 60 days
PTO and Paid Holidays (Everyone need some vacation time here and there!)

ERC is an Equal Opportunity Employer

virtual, remote, work at home, work from home

Job Overview

Date Posted

09/15/2020

Department

Agent

Location

Pennsylvania, PA, US

Wage/Bonus/Pay:

Up to $10.50/hour based on experience