Work At Home Customer Service Agent Bilingual (Spanish/English)

Description (Why Work Here)

You create your own opportunities for success!


  • Thrive in a fast paced, competitive virtual contact center
  • We create the culture, YOU create your next level of greatness

Responsibilities (Who we're looking for)

  • Bilingual English/Spanish (speak, read, write)
  • Go-getters that are tech-savvy, confident and self-driven
  • People that have a passion for providing above and beyond customer service experiences
  • Possess a HS diploma or GED
  • Ability to pass a criminal background check and drug screen
  • Ability to work a flexible schedule, which may include some weekends and holidays to meet business needs                      
  • Successful completion of a computer assessment is required
  • Must have the following equipment: Desktop computer or laptop with Windows 10 or newer installed, computer camera, headset with USB connect, Ethernet cable, and Internet router with a free network connection.
  • Must have the following Internet: Reliable, hard-wired, bi-directional Internet connection, DSL or Cable (broadband Internet, not dial up) with at least 10 Mbps downstream and at least 8 Mbps upstream.  You can test your Internet speed by visiting opens in a new
  • Must reside in Florida, Georgia, Indiana, Iowa, Kansas, Michigan, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin, or Wyoming to be eligible for this position.

Qualifications (Why this position)

  • Professionally handle email, chat, and inbound & outbound calls from existing customers in both English & Spanish about their account
  • Navigate through multiple computer systems to track, update, and verify account

Are you up for the challenge? If so...Here’s what’s in it for you!



  • Contests for prizes monthly
  • Paid training (Get paid to learn)
  • Full-time permanent (non-seasonal) employment
  • $13.00 - 14.50/hour based on experience
  • Benefits-eligible after 60 days
  • PTO and Paid Holidays (Everyone need some vacation time here and there!)

ERC is an Equal Opportunity Employer

virtual, remote, work at home, work from home


MSEP2     Worksite Wellness

Job Overview

Date Posted





Florida, FL, US


Up to $14.50/hour based on experience

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