Trainer (Altice Optimum)

Description (Why Work Here)

We Create Opportunity


ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 10 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
  • Health Benefits offered after 90 days 
  • Paid Holidays 
  • Paid Vacation after 1 year
  • Paid Training
  • Employee Wellness Program
  • Weekly Employee Engagement Activities
  • Non-Profit Awareness
  • ERC Cares Program

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:

  • Student of education, business administration or related careers.
  • 3+ months with the company
  • Excellent written and oral communication skills (English).
  • Previous training experience (preferred).
  • Excellent presentation skills.
  • Regular and reliable attendance is an essential function of the position.
  • Ability to interact within all levels of the organization.
  • Strong working knowledge of Microsoft Office products.
  • Detail-oriented, excellent proofreading and editing skills.
  • Ability to work effectively in a fast-paced environment; organized, able to prioritize and work independently.
  • Ability to successfully work under low or no supervision.
  • Strong interpersonal skills in providing performance feedback.
  • Ability to travel to the USA (preferred but not required).
  • Open schedule availability as the training classes vary on schedule depending on client’s needs.

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 


Trainers maximize call center agents' effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing; products, services, negotiations, closing skills, troubleshooting, resolve problems, one call resolution and provide positive customer experience to ERC’s clients and customer base. The Trainer is responsible for the initial orientation and continual training of agents. The desired candidate will be responsible for delivering training modules and running classes of up to 27 people. You will test employees for readiness, learn new products and services and deliver the information by developing creative teaching techniques. You will also work with Management ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing training needs.


Responsibilities include but are not limited to the following:


  • Responsible of providing new hire training for ERC Clients.
  • Responsible of providing refresher training to the agents on the floor, based on Ops needs.
  • Responsible of providing floor support during the nesting period.
  • Responsible for maintaining knowledge/staying apprised of changes to the training curriculum.
  • Responsible for sending daily progress reports to the management team in order to track new hire performance.
  • Will be taking between 4 to 8 hours of calls monthly in order to keep their knowledge of the program they are training.
  • The trainer position will be as an ERC Trainer, regardless the client. The trainer might be required to get certified for up to 3 different clients during their employment.
  • We need open schedule availability as the training classes vary on schedule depending on client’s needs.




ERC is an Equal Opportunity Employer.

Job Overview

Date Posted



Employee Development


San Isidro, Santo Domingo Este, DO



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