Team Supervisors are responsible for the day-to-day activity and development of 15 Agents within a call center environment. The Team Leader is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and results. Team Leaders conduct regular business meetings with Agents to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Team Leaders work closely with the Call Center Operations Management to ensure the overall adherence to corporate policies and optimal performance standards.
Other duties and responsibilities as assigned
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