We Create Opportunity
ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide with nearly 4,000 employees across multiple locations. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We’ll provide you with the tools, training and a team who will guide you and help you grow. And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.
RESUME SUBMISSION REQUIRED FOR CONSIDERATION
ERC is an Equal Opportunity Employer
Team Supervisors are responsible for the day-to-day activity and development of 25 Agents (or less) within a call center environment. The Team Supervisor is responsible for ensuring call quality from start to finish and pro-actively seeks ways to improve the internal processes and results. Team Supervisor’s conduct regular business meetings with Agents to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Team Supervisor’s work closely with the Call Center Operations Management to ensure the overall adherence to corporate policies and optimal performance standards.
Responsibilities include but are not limited to the following:
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