Sales Agent

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  

  • Hourly with monthly performance bonus potential 
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

Minimum Qualifications:

 

  • Must be fluent in English and Spanish both verbal and written 
  • Effective communication, negotiation, and problem solving skills
  • Ability to multi-task in a production driven environment
  • Must be comfortable navigating between multiple computer screens and systems
  • Call Center, Sales or Customer Service experience a plus
  • Must be able to pass a criminal background check and drug screen

Qualifications (Why this position)

We Don’t Believe In Limits

 

Most of our employees begin as a call center agent – one of the most valued positions in our company.  Agents are our front line, speaking to customers on our clients’ behalf.  And when they meet their expectations and reach their goals, ERC as a company excels.

 

Job Responsibilities:

  • Receive inbound phone calls from client's customers inquiring about products and answer any questions they may have.
  • Educate customers on additional products they may not be aware of.
  • Treat customers with respect, listen to the customer, and identify the best products to fit their needs.
  • Performance is based on daily call volume/effective resolution compared to assigned monthly goals.

Job Overview

Date Posted

07/26/2021

Department

Agent

Location

Santo Domingo, Distrito Nacional, DO

Wage/Bonus/Pay:

Hourly + Monthly Performance Bonus Potential

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