Recovery Training Supervisor

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 10 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  
  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
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Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:


  • Experience as a trainer to understand the requirements and expectations of the team
  • Experience in reporting
  • Experience in collaborating with leaders and team members
  • Training Experience
  • Associate degree preferred but may be substituted with call center training experience.

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 



The Training Supervisro will ensure that our training programs are engaging and run smoothly. Your duties will include communicating with participants and assisting with development of effective programs. Training coordinator should possess a strong attention to detail as well as an ability to multi-task and work under pressure. Decent problem-solving and project management skills are also required. The role will be responsible for supporting the training team from an administrative perspective including producing a variety of daily reports, work to fill identified training gaps and be the liaison between the trainers and training leadership.


Responsibilities include but are not limited to the following:

  • Maintain training records (e.g. trainee lists٫ schedules٫ attendance sheets)
  • Primary point of contact for trainers
  • Schedule classrooms and ensure trainers have what is needed for set up
  • Create٫ review and disseminate training material٫ such as instructional notes٫ feedback forms and so on
  • Prepare reports on training activities and results
  • Suggest improvements or new programs
  • Troubleshoot issues as they arise
  • Ensure the compliance of all training activities with established policies and best practices




ERC is an Equal Opportunity Employer.

Job Overview

Date Posted



Employee Development


Santo Domingo, Distrito Nacional, DO


Napoleon Montilla

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