Recovery Supervisor

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks. 
  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
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Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

 

Minimum Qualifications:

  • C1+ English Level
  • High School Diploma or equivalent required
  • Previous management experience is preferred but nor required for this position
  • Collections experience
  • Analytical skills
  • Self-Development orientation
  • Knowledge of MS package

 

Qualifications (Why this position)

We Don’t Believe In Limits

 

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 

 

The Team Supervisor will help lead agents in their day to day collections while still maintaining the compliance portion of the business on top. TS will coach and develop the agents to perform with accuracy, speed and the highest level of negotiations, collections and customer satistaction. The Supervisor will utilize processes to maximize work flow and to minimize causes of low colletions or legal risks. This position will be responsible for taking customer calls, data entry and processing various reports along with enforcing ERC policies and procedures. The Supervisor promotes a positive working environment for the agents.

 

 

Responsibilities include but are not limited to the following:

 

  • Review daily collection reports for opportunity (DAS, daily need, NSF, FNA DCC etc.) and address any areas of opportunities or concerns.
  • Enforce KPI expectations as well as provide training and documentation to support.
  • Responsible for EOM/mid-month meetings with collection staff to discuss expectations which may include disciplinary measures such as reprimands or placing an employee on probation.
  • Responsible for evaluations of employees yearly and monthly.
  • The TS is responsible for training and developing their staff by completing but not limited to the following: side by side review, desk audits, and calibration sessions, completing the mandated monitoring requirement ½ prior to mid-month and the remaining ½ the 2nd portion of the month, 2TO's and escalations
  • Responsible for boarding new collectors on their assigned project.

 

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

 

ERC is an Equal Opportunity Employer.

Job Overview

Date Posted

08/27/2021

Department

Operations

Location

Santo Domingo, Distrito Nacional, DO

Wage/Bonus/Pay:

Based on experience

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https://ercbpo.com/careers/apply/?c=Dominican Republic&site=Naco&jobid=8952

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