Recovery Supervisor – Atlanticus

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  
  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • <li styl

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

Minimum Qualifications:

  • C1+ English Level
  • Strong verbal and written communication skills
  • High School Diploma or equivalent required
  • Negotiation skills
  • Highly organized and able to quickly adapt to changes within the program and/or business.
  • Proficient in Microsoft office
  • Strong relationship building

 

Qualifications (Why this position)

We Don’t Believe In Limits

 

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 

 

Experience in call center debt collection for retail Credit cards. Knowledge of organizational effectiveness, innovative mindset, strong emphasis on Execution and solution based mindset and leadership. The Team supervisor will be responsible for managing a team of 12 or more agents and will provide effective guidance. TS will be responsible for supervising and motivating team members on a daliy basis. WIll monitor agents and inspire team to perform at their optimum level. TS should create a cohesive team that work together.

 

 

Responsibilities include but are not limited to the following:

 

• Time management and organizational skills 

• Communication skills 
• Conducting performance Reviews 
• Communicating and delivering SMART Goals and setting expectation  
• Assessing team performance and providing feedback. 
• Create productive and ERC cultural environment for the team using trust and other appropriate strategies. 
• Interpersonal skills and ability to resolve conflicts
• Attention detail 
• Work with peers and management team to drive continuous improvement in the collection process and dialer strategy. 
• Track and coach agents’ performance 
• Execute collection games and motivate team 
• Provide and complete audit support and task 
• Analyze metrics and trends 
• Knowledge of all collection policies, procedures, and processes. 
• Basic computer knowledge 
• Exhibits leadership skills 
• Evaluate calls and provide coaching
• Ensure all deliverables are met in a timely manner 
• Able to manage a team of 12 or more 
• Excellent coaching and mentoring skills 
 

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

 

ERC is an Equal Opportunity Employer.

Job Overview

Date Posted

10/27/2021

Department

Operations

Location

Santo Domingo, Distrito Nacional, DO

Wage/Bonus/Pay:

Sandra Maignan

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https://ercbpo.com/careers/apply/?c=Dominican Republic&site=Naco&jobid=9287

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