Performance Management Analyst (On-Site or Remote)

Description (Why Work Here)

We Create Opportunity

 

ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide with nearly 6,000 employees across 8 locations and 3 divisions.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  

  • Competitive base salary
  • Opportunities to gain valuable professional skills through on-going training
  • Benefits offered after 60 days to include: Health, Dental, Vision
  • Paid Holidays after 90 days
  • Paid Time-Off after 90 days
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
 

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

Minimum qualifications:

 

  • Bachelor’s degree with major coursework in business, finance, mathematics, computer science or related field.
  • Possesses at least 2+ years of experience conducting data analysis.
  • Experience with SQL and Excel for data analyst and presentation.
  • Demonstrated experience working with large data sets and loves to work with data.
  • Demonstrated experience supporting multiple analytical projects.
  • Demonstrated experience establishing performance metrics and tracking results to optimize productivity and quality.
  • Demonstrated experience using Microsoft Word, Excel, PowerPoint, Visio.
  • Must demonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
  • Must demonstrate strong ethics, influence and negotiable, leadership, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.

Qualifications (Why this position)

We Don’t Believe In Limits

 

This position supports the Senior Operations Management team for daily data analytics and operational strategy solutions. It is also responsible for the development and administration of various reports, dashboards, and creative solutions. The analyst will also work closely with different department leaders to enhance everyday business process. Business acumen, technical capacity, and critical thinking are imperative for this role.  

 

Job Responsibilities:

  • Gathers, documents, analyzes, and draws conclusions from complex call center data based on independent research and analyst.
  • Develops models, methodologies, financial modeling, trend analysis, etc., to manage business needs and identify data anomalies for review, mitigation, and action, if required.
  • Presents analysis, metrics, data sources, and makes recommendations to department management and operations.
  • Accountable for the accuracy and integrity of information, assumptions sources of data, statistical/graphical representations, work process documentation and understanding of business value to support alternative recommendations.
  • Integrate work across relevant areas, developing strategies to enhance satisfaction and productivity, managing information, and proving exceptional service to internal and external stakeholders.

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

Job Overview

Date Posted

2022-06-15

Department

Portfolio Analytics

Location

Jacksonville, FL, US

Wage/Bonus/Pay:

Salary, based on experience

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Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization