Operational Support Supervisor

Description (Why Work Here)

We Create Opportunity ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide with 6,000 employees across multipule locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  
  • Competitive base salary 
  • Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
  • Paid Holidays after 90 days
  • Paid Time-Off after 90 days
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:

  • High School Diploma or GED
  • 1-2 years related work experience 
  • Capability to type 40 words per minute
  • Attention to detail
  • Ability to write and correspond in a professional, articulate and concise manner
  • Prior management experience

Software Requirements:

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Sharepoint



Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 


The Operational Support Supervisor title can handle all incoming and outgoing consumer and client correspondence for ERC, which includes but is not limited to research, categorization, scanning and processing the document based on client requirements. If needed based on volume, the Operational Support Team Lead may also assist in completing a review and closure of all possible SIFs from Operations as well as any manual letter requests. The Operational Support Team Lead assists in helping other employees with their queue work and any questions from the employee under the direction of the Operational Support Manager. The Operational Support Team Lead attends meetings in place of the Operational Support Manager as needed. The team lead also conducts daily and random audits on Operational Support employees to ensure accuracy and SLAs are consistently being met. The team lead manages the Operational Support employees to ensure they are on task and performing their required job responsibilities by completing one on one coaching sessions.


Responsibilities include but are not limited to the following:

  • Evaluates content of correspondence.
  • Determine course of action to take based upon correspondence content and associated process flows.
  • Researches account notes and notates accordingly.
  • Responsible for managing a specific set of clients.
  • Sends media requests and other correspondence to Clients as needed.
  • Helps other employees under the direction of the Operational Support Manager.
  • May attend meetings to document requirements or provide information. 
  • Responds to emails in a timely manner.
  • SIF closures based on client. 
  • 601 Letter Queue / NY Letters. 
  • Job tasks will be given based on departmental needs and skill level of employee. 
  • Provides support to Operational Support Manager.
  • Performs daily and random audits on employees to ensure accuracy.
  • Assist on troubleshooting Kofax, prior to getting IT involved.  
  • Required to assist in keeping all operating procedures up to date.
  • Performance evaluated based upon speed, accuracy and knowledge.
  • Develops different ways to complete tasks in a more efficient way – including automation.




ERC is an Equal Opportunity Employer

Job Overview

Date Posted



Operational Support


Jacksonville, FL, US


Salary Based on Experience

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