Job Summary

There are two divisions of the Operational Support Specialist I title. The first, handles all incoming and outgoing consumer and client correspondence for ERC, which includes but is not limited to research, categorization, scanning and processing the document based on client requirements. The second, completes a review and closure of all possible SIFs from Operations.

Job Responsibilities

• Identifies type of incoming correspondence based on document content
• Batches correspondence by type in preparation for scanning
• Scans all correspondence to file while ensuring accuracy
• Provides additional support as needed to the Operational Support Department
• Evaluates content of correspondence
• Determine course of action to take based upon correspondence content and associated process flows
• Researches account notes and notates accordingly
• Responsible for managing a specific set of clients
• Sends media requests and other correspondence to Clients as needed
• Responds to emails in a timely manner 
• SIF Closures
• Job tasks will be given based on departmental needs and skill level of employee
• Performance evaluated based upon speed, accuracy and knowledge
• Other duties as assigned.