Operational Support Specialist I

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.   
  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.


Minimum Qualifications:

  • High School Diploma / GED 
  • Capability to type 40 words per minute
  • Prior work experience 
  • Attention to detail
  • Ability to write and correspond in a professional, articulate and concise manner
  • This position is subject to the department attendance policy
  • Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, Access, and SharePoint..
  • Updated Resume Required

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world.


Job Summary

There are two divisions of the Operational Support Specialist I title. The first, handles all incoming and outgoing consumer and client correspondence for ERC, which includes but is not limited to research, categorization, scanning and processing the document based on client requirements. The second, completes a review and closure of all possible SIFs from Operations.



Job Responsibilities

  • Identifies type of incoming correspondence based on document content
  • Batches correspondence by type in preparation for scanning
  • Scans all correspondence to file while ensuring accuracy
  • Provides additional support as needed to the Operational Support Department
  • Evaluates content of correspondence
  • Determine course of action to take based upon correspondence content and associated process flows
  • Researches account notes and notates accordingly
  • Responsible for managing a specific set of clients
  • Sends media requests and other correspondence to Clients as needed
  • Responds to emails in a timely manner 
  • SIF Closures
  • Job tasks will be given based on departmental needs and skill level of employee
  • Performance evaluated based upon speed, accuracy and knowledge
  • Other duties as assigned.

Job Overview

Date Posted



Operational Support


Jacksonville, FL, US



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https://ercbpo.com/careers/apply/?c=United States&site=Jacksonville%2C+FL&jobid=8951

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