Operational Support Specialist I

Description (Why Work Here)

We Create Opportunity


ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
  • Health Benefits offered after 60 days 
  • Paid Holidays 
  • Paid Vacation 
  • Paid Training
  • Employee Wellness Program
  • Weekly Employee Engagement Activities
  • Non-Profit Awareness
  • ERC Cares Program

Responsibilities (Who we're looking for)

Minimum Qualifications:

  • High School Diploma / GED 
  • Capability to type 40 words per minute
  • Prior work experience 
  • Attention to detail
  • Ability to write and correspond in a professional, articulate and concise manner
  • This position is subject to the department attendance policy
  • Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, Access, and SharePoint.
  • Updated Resume Required

Qualifications (Why this position)

Job Summary

There are two divisions of the Operational Support Specialist I title. The first, handles all incoming and outgoing consumer and client correspondence for ERC, which includes but is not limited to research, categorization, scanning and processing the document based on client requirements. The second, completes a review and closure of all possible SIFs from Operations.


Job Responsibilities

  • Identifies type of incoming correspondence based on document content
  • Batches correspondence by type in preparation for scanning
  • Scans all correspondence to file while ensuring accuracy
  • Provides additional support as needed to the Operational Support Department
  • Evaluates content of correspondence
  • Determine course of action to take based upon correspondence content and associated process flows
  • Researches account notes and notates accordingly
  • Responsible for managing a specific set of clients
  • Sends media requests and other correspondence to Clients as needed
  • Responds to emails in a timely manner 
  • SIF Closures
  • Job tasks will be given based on departmental needs and skill level of employee
  • Performance evaluated based upon speed, accuracy and knowledge
  • Other duties as assigned.

Job Overview

Date Posted



Operational Support


Jacksonville, FL, US


Hourly based on experience

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