Labor Relations Coordinator

Description (Why Work Here)

We Create Opportunity


ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 10 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
  • Health Benefits offered after 90 days 
  • Paid Holidays 
  • Paid Vacation after 1 year
  • Paid Training
  • Employee Wellness Program
  • Weekly Employee Engagement Activities
  • Non-Profit Awareness
  • ERC Cares Program

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:

  • Bachelor’s degree or higher from an accredited college or university in business or public administration, human resources management, psychology, labor relations or closely related field.
  • (If internal) Minimum a year of employment at ERC.
  • Excellent oral and written communication skills (English & Spanish).
  • Demonstrated experience working in the Customer Service field. Face-to-face jobs preferred.
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc…)
  • Ability to interpret and apply human resources laws, rules, regulations, standards, and procedures.
  • Project Management skills.
  • Exceptional professionalism in appearance and behavior.
  • Strong organizational, time management, and interpersonal skills.
  • Results-oriented, proactive, empathetic, creative with good initiatives. High level of emotional intelligence.
  • Standard negotiating strategies and excellent decision-making skills.

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 


The Labor Relations Coordinator ensures and maintains an effective company-employee relationship, by guaranteeing the proper application of policies and procedures and by handling/resolving any disputes or conflicts that may arise on a daily basis.


Responsibilities include but are not limited to the following:


  • Mediate discussions between employer and employee to try to reconcile differences.
  • Handling complaints that may arise from employee unions in relation to labor matters.
  • Handle the employee's attempts to resign, exhausting all ways to retain them.
  • Follow up Exit Request until completion (process termination or transfer if applicable, send NLE).
  • Manage vacations requests, transfer request, payroll inquires and / or updates for the assigned floor (project).




ERC is an Equal Opportunity Employer.

Job Overview

Date Posted



Employee Services


San Isidro, Santo Domingo Este, DO



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