English Trainer

Description (Why Work Here)

We Create Opportunity


ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
  • Health Benefits offered after 90 days 
  • Paid Holidays 
  • Paid Vacation after 1 year
  • Paid Training
  • Employee Wellness Program
  • Weekly Employee Engagement Activities
  • Non-Profit Awareness
  • ERC Cares Program

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:


• Advance English Skills (C level – CEFR Scale)
• Internal Candidates: Minimum of 6 months at ERC
• 3+ years’ experience in Collections, Sales, and Customer Service Training necessary.
• Strong communication and interpersonal skills both oral and written in English and Spanish;
• Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, Access, and SharePoint.

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world.


This position maximizes call center employee’s effectiveness by ensuring employees have thorough knowledge of the English language, encouraging and engaging students to speak English to excel in their current or desired program. Ideal candidate profile:

•High energy.
•ESL Certification preferred.
•Knowledgeable about existing and emerging training methods/tools.
•Coaching and mentoring experience preferred.
•Strong presentation skills.
•Ability to develop employees through positive motivation and training.
•Strong ability to build rapport and listen attentively to the needs of employees.
•Comfortable with delivering corrective action.


Responsibilities include but are not limited to the following:


• Plans, conducts, coordinates and implements a comprehensive English training program for new hires and existing employees. Training components will be geared toward new hires, existing staff and individuals who seek or need one-on-one assistance.
• Employ a variety of instructional techniques and strategies to meet different aptitudes and interests of employees.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Active Verbal communication in classroom environment, 8 to 9 hours each scheduled workday.
• Sitting and standing positions 8-9 hours each scheduled workday.
• Must be flexible with the ability and willingness to work late evenings, early mornings and weekends. Must be able to travel to other call centers sites.
• Support development of English training plans and curriculum.




ERC is an Equal Opportunity Employer.

Job Overview

Date Posted



Employee Development


San Isidro, Santo Domingo Este, DO


Based on experience

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