Desktop Support Specialist III

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.   

  • Competitive salary
  • Uncapped referral bonus potential

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.


Required Qualifications:

  • Bachelor’s degree in IT related field or equivalent work-related experience with desktop support and network support, five (5) years minimum of experience.
  • A+ certification
  • 5 to 10 years of related work experience
  • General scripting knowledge for PSexec and PowerShell, MDT experience, Image creation experience.
  • Remote Support experience, Customer Service focused.
  • Solid experience in servicing desktop, laptop, phone, mobile device hardware and break/fix. Microsoft Office 365, Windows 10 and network printers.
  • Strong customer service abilities, analytical, interpersonal skills required.  Must have initiative and able to work with minimal supervision.
  • Must be service oriented and have strong team leadership skills.
  • Excellent communication skills.
  • Executive and professional facing presence.


Preferred Qualifications:

  • MCP, MCSA or MCSE preferred

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world.


Job Summary:

Under the direction of the Desktop Support Manger, will provide support and expertise. This position is responsible for the workflow in their location and working closely with management. The position participates in computer imaging for workstations and laptops, provides both onsite and remote assistance to users.  Responsibilities including but not limited to, support of general hardware and software, printers, projectors, documentation, cameras, scanners, and related IT equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.


Job Responsibilities Include but not limited to the following:

  • Responsible for day-to-day operations of Site Location for Desktop Support; support of end user computer needs and break/fix services.  Identify opportunities and bridge gaps within the team and help desk services.
  • Responsible for Windows 10 imagine creation using WDS/MDT.  Will be responsible for creating and deploying images.
  • Execute and follow Help Desk procedures and SOPs
  • Facilitate all requests and efforts from users and streamline a process to prompt resolution and provide status updates.
  • Ability to monitor, resolve and update open tickets within the Service Desk System.
  • Ability to troubleshoot issues and determine root cause of issues.
  • Provide high-quality support for all desktop/laptop systems, projects, and upgrades
  • Ability to work independently with minimal supervision
  • Responsible for the implementation/configuration/testing/deployment of desktop hardware/peripherals and software, which may include building desktop/laptop image and layer additional applications as requested.
  • Addresses client concerns regarding computer standards/procedures and suggest ways to make things more efficient.
  • Coordinates activities with the different IT teams resolving Desktop related help desk tickets.
  • Responsible to keep the computers inventory updated all the time.
  • Responsible for meeting or exceeding service level agreements.
  • Other duties and special projects as assigned.
  • Responsible for timely implementation of technology projects. Leading a team to complete projects.
  • Excellent work ethic and dedication




ERC is an Equal Opportunity Employer.





Job Overview

Date Posted



Information Technology


Jacksonville, FL, US


Based on experience

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