Customer Service Representative

Description (Why Work Here)

Provides functional, procedural, and technical guidance to the Comprehensive Services organization (HR, Ben, Payroll, RM, etc.) to resolve product & client issues by utilizing extensive product knowledge, problem-solving skills & troubleshooting experience for current platform with regards to payroll, Human Resources and time and labor modules.



Responsibilities (Who we're looking for)

• Partners closely to share best practices and product knowledge for previous mentioned areas, as well as connections, 3rd party services such as SkillSoft, & products or process implications affecting payroll and/or benefits administration.
• Assists with growth & development of service associates by identifying training and mentoring opportunities and assists with facilitating training.
• Participates in projects such as system rollouts & releases, client database spin and merges, client acquisitions, client system optimization, etc.
• Coordinates efforts between service teams & internal ADP business partners (HPS, BES, Tax & Finance, etc.) & external 3rd parties as needed.
• Aids overall client satisfaction by providing dedicated ownership of large, complex, value-added tasks and/or services requiring project coordination with tenured, skilled, and dedicated team resources.
• Works with internal business partners including sales, relationship managers, implementation, client services, and technical support to strategize best practices for project resolution and client system optimization.

Qualifications (Why this position)

  • Professional Skills:
    - Prior BPO/Contact center experience is preferred
  • Soft Skills:
    - Excellent verbal and written English communication skills.

Job Overview

Date Posted

2022-09-09

Department

Agent

Location

, Clark Free Port Zone, PH

Wage/Bonus/Pay:

Pay is based on BPO experience/Tenure

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