Collections Agent

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  
  • $160/hour with monthly bonus potential for production and call compliance
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and su

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

Minimum Qualifications:

 

  • Must be fluent in English and Spanish both verbal and written 
  • Effective communication, negotiation, and problem solving skills
  • Ability to multi-task in a production driven environment
  • Must be comfortable navigating between multiple computer screens and systems
  • Call Center, Debt Collection or Customer Service experience a plus

Qualifications (Why this position)

We Don’t Believe In Limits

 

Most of our employees begin as a call center agent – one of the most valued positions in our company.  Agents are our front line, speaking to customers on our clients’ behalf.  And when they meet their expectations and reach their goals, ERC as a company excels.

 

Job Responsibilities:

  • Make outbound telephone calls to customers informing them of their delinquent account
  • Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
  • Think outside of the box to negotiate the best possible arrangement.
  • Performance is based on daily call volume/effective resolution compared to assigned monthly goals.

Job Overview

Date Posted

07/26/2021

Department

Agent

Location

San Isidro, Santo Domingo Este, DO

Wage/Bonus/Pay:

Hourly + commissions

Share This Job

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

Similar jobs

https://ercbpo.com/careers/apply/?c=Dominican Republic&site=San+Isidro&jobid=9015

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.


Used to track and measure various website conversions.

Decline all Services
Accept all Services
hide