Business Solutions Auditor

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.   

  • Competitive salary
  • Uncapped referral bonus potential

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.



Minimum Qualifications:

  • Associates or Bachelor's (or equivalent) degree in Business, or equivalent combination of education and experience preferred.
  • Preferred CIA, CISA, CFSA, CCSA, CRISC, CRMA or other industry standard audit certifications a plus, but not required.
  • Auditing or Compliance in a call center environment preferred.
  • Strong communication and interpersonal skills both oral and written; Strength in collaborating within team and cross-functionally up to and including the executive leadership level.
  • Strong ability to prioritize, plan, and execute.
  • Ability to read and interpret regulations, laws, contracts, statements of work, and business requirements.
  • Ability to multi-task while maintaining careful attention to detail.
  • Ability to work with a sense of urgency to meet deadlines and address competing priorities.
  • Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, Access, and SharePoint.
  • Proficient in SQL

Qualifications (Why this position)

We Don’t Believe In Limits


The Business Solution Auditor is responsible for researching and auditing ERC’s policies, procedures, and processes to ensure compliance with internal controls, client requirements, and government regulations. 


Responsibilities include but are not limited to the following:


  • Ultimately responsible for the inspection and re-inspection of ERC business processes to ensure ERC maintains the highest quality of service; regulatory compliance; compliance with client Master Service Agreements, Standards of Work, Service Level Agreements, and ERC company policies.
  • Complete recurring audits as assigned, provide audit reports that includes audit feedback and audit remediation plans to the impacted business units based on audit frequency schedule.
  • Complete Internal Audit projects as assigned.
    • State/Regulatory Audits
    • Client Audits
    • Departmental Audits
    • Special Projects
  • Keep management up to date on all defect findings and defect risk criticality.
  • Research and resolve issues identified by clients or other departments within ERC.
    • Identify Root Cause and create RCA incident reports
    • Assist department with updating processes to resolve issues
    • Implement systemic controls
    • Implement detective controls (Exception Reports – SQL Queries)
  • Responsible for submitting, tracking and validation of tickets to correct identified issues.
    • Complete research and submit ticket for system updates, systemic controls etc.
    • Validation of ticket to ensure updates are working properly.
    • Implement detective controls as needed.
  • Complete validation of tickets assigned by Risk Mitigation and Process Optimization Team to ensure updates are in compliance and working properly.
  • Responsible for the prioritization of all Internal Audit tickets.
    • Update and submit weekly Internal Audit ticket report list to ERC Prioritization Team.
    • Attend weekly meetings with Internal Audit and bi-weekly with ERC Prioritization Team.
  • Other duties as assigned.




ERC is an Equal Opportunity Employer.

Job Overview

Date Posted





Jacksonville US, FL, US


Salary based on experience

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