Bilingual Call Center Recovery Representative (Spanish)

Description (Why Work Here)

ERC CAREERS ARE STARTED BY DETERMINATION, NOT DEGREES

You create your opportunities for success!

  • Thrive in a high-energy, competitive atmosphere.
  • We create the culture. YOU create your next level of greatness.

Responsibilities (Who we're looking for)

What you’ll be doing:

  • Make outbound telephone calls to customers informing them of their delinquent accounts.
  • Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we serve.
  • Think outside of the box to negotiate the best possible arrangement.
  • Manage monthly goals to achieve performance-based on-call compliance and daily call volume/effective resolution.

Who we’re looking for:

  • Must be fluent in English and Spanish, both verbal and written.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to multi-task in a production-driven environment.
  • Must be comfortable navigating between multiple computer screens and systems. 
  • No experience is required; however, call center, debt collection, sales, or customer service experience is a plus.
  • High School Diploma/GED required.
  • Must be 18 years of age or older.
  • Must be able to work on-site.

Qualifications (Why this position)

Are you up for the challenge? If so...Here’s what’s in it for you!

 

PERKS OF JOINING THE ERC TEAM

  • Full-time permanent (non-seasonal) positions.
  • Up to $17.50/hour with uncapped monthly bonus potential.
  • Uncapped referral bonus potential.
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Travel pay differential (outside of 31 miles).
  • Career growth opportunity.
  • Paid training.  
  • Benefits-eligible after 60 days.
  • PTO and Paid Holidays.

ERC is an Equal Opportunity Employer.

 

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Job Overview

Date Posted

08/30/2021

Department

Agent

Location

Jacksonville, FL, US

Wage/Bonus/Pay:

Up to $17.50/hour Based on Experience + Uncapped Monthly Bonus Potential

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