Application Support Specialist II

Description (Why Work Here)

We Create Opportunity

 

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across multiple locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  

  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth
  • Health Benefits offered after 90 days 
  • Paid Holidays 
  • Paid Vacation after 1 year
  • Paid Training
  • Employee Wellness Program
  • Weekly Employee Engagement Activities
  • Non-Profit Awareness
  • ERC Cares Program
 

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

 

Minimum Qualifications:

 

  • 3+ years of experience working with Microsoft SQL Server 2016/20019.
  • Support and development of ETL processes.
  • Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
  • Experience on windows server OS, Active Directory and PowerShell.
  • Advanced knowledge of T-SQL including very complex SQL queries (ex: using various joins and sub-queries) and best practices.
  • Experience developing and supporting SSIS packages.
  • Experience with advanced query design, stored procedures, views, and functions.
  • Familiar with technologies like Diyotta.
  • Strong problem diagnosis and resolution skills.
  • Strong verbal and written communication skills.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Demonstrated ability to work on a fast-paced environment and deploy network services in a short timeframe.

 

Qualifications (Why this position)

We Don’t Believe In Limits

 

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 

 

Canditate must hold a degree on Computer Science Engineering, Systems Engineering or within the software development field. We are looking for a very talented engineer to provide support to the ERC ecosystem of applications and ETL processes across the enterprise. Work directly with Development and Engineering to find fixes and workarounds for users. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

 

Responsibilities include but are not limited to the following:

 

  • Provide timely, professional, and high-quality customer service to users by gathering information from the user, evaluating and prioritizing issues to determine which can be immediately resolved and which require escalation to appropriate departments.
  • Research failed ETL processes and application issues reported by users via our ticketing system or automated alerting system. Report any failure to the corresponding process owner. Track the issue until resolution.
  • Create functional specifications on Azure DevOps (TFS) for issues that require programming changes so they can be efficiently handle by our software development staff.
  • Create technical documentation of issue fixes and processes.
  • Perform data cleanup and correction on production databases due to failed ETL processes.
  • First layer support for Business applications.
  • Provide daily reporting to the management of SQL processes success/failure status.
  • Perform scheduled maintenance and support release deployment activities after hours.
  • Independently research complex issues pertaining to cases and reach out to coworkers when additional help is required.
  • Provide daily operational support and administration of production and non-production environment.
  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

 

ERC is an Equal Opportunity Employer.

Job Overview

Date Posted

2022-04-27

Department

Information Technology

Location

Santo Domingo, Distrito Nacional, DO

Wage/Bonus/Pay:

Based on experience

Join the fun and sign up for ERC's WhatsApp Chat

Share This Job

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

Get Notified about jobs

  • Want to be the first to know when new job opportunities are available for you? Leave your contact information below!

Similar jobs

https://ercbpo.com/careers/apply/?c=Dominican Republic&site=Naco&jobid=11046

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.


Used to track and measure various website conversions.

Decline all Services
Accept all Services
hide

LET'S STAY CONNECTED!

Sign up for ERC’s WhatsApp Chat and stay in the loop

on all the fun events and excellent job opportunities.

maqueta-whatsapp-telefono-movil-plateado_106244-1521
WhatsApp-Logo-001
Name
Terms*
You agree to receive information through WhatsApp.
This field is for validation purposes and should be left unchanged.

Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization