Altice Trainer

Description (Why Work Here)

We Create Opportunity ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 10 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.  
  • Competitive salary
  • Uncapped referral bonus potential
  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
  • Opportunities to gain valuable professional skills through on-going training
  • Career growth opportunities
  • <li style="color:

Responsibilities (Who we're looking for)

We Don’t Breed the Weak

 

Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

 

Minimum Qualifications:

 

  • Student of education, business administration or related careers.
  • 3+ months within the Altice account. 
  • Excellent written and oral communication skills (English).
  • Open only for Optimum Retention or Optimum Sales agents.

  • Previous training experience (preferred).
  • Excellent presentation skills.
  • Regular and reliable attendance is an essential function of the position.
  • Ability to interact within all levels of the organization.
  • Strong working knowledge of Microsoft Office products.
  • Detail-oriented, excellent proofreading and editing skills.
  • Ability to work effectively in a fast-paced environment; organized, able to prioritize and work independently.
  • Ability to successfully work under low or no supervision.
  • Strong interpersonal skills in providing performance feedback.
  • Ability to travel to the USA (preferred but not required).
  • Open schedule availability as the training classes vary on schedule depending on client’s needs.

Qualifications (Why this position)

We Don’t Believe In Limits

 

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 

 

Trainers maximize call center agents' effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing; products, services, negotiations, closing skills, troubleshooting, resolve problems, one call resolution and provide positive customer experience to ERC’s clients and customer base. The Trainer is responsible for the initial orientation and continual training of agents. The desired candidate will be responsible for delivering training modules and running classes of up to 27 people. You will test employees for readiness, learn new products and services and deliver the information by developing creative teaching techniques. You will also work with Management ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing training needs.

 

Responsibilities include but are not limited to the following:

 

  • Responsible of providing new hire training for ERC Clients.
  • Responsible of providing refresher training to the agents on the floor, based on Ops needs.
  • Responsible of providing floor support during the nesting period.
  • Responsible for maintaining knowledge/staying apprised of changes to the training curriculum.
  • Responsible for sending daily progress reports to the management team in order to track new hire performance.
  • Will be taking between 4 to 8 hours of calls monthly in order to keep their knowledge of the program they are training.
  • The trainer position will be as an ERC Trainer, regardless the client. The trainer might be required to get certified for up to 3 different clients during their employment.
  • We need open schedule availability as the training classes vary on schedule depending on client’s needs.

 

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

 

ERC is an Equal Opportunity Employer.

Job Overview

Date Posted

10/27/2021

Department

Employee Development

Location

San Isidro, Santo Domingo Este, DO

Wage/Bonus/Pay:

YOKASTA PAULINO

Share This Job

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

Similar jobs

https://ercbpo.com/careers/apply/?c=Dominican Republic&site=San+Isidro&jobid=9286

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.


Used to track and measure various website conversions.

Decline all Services
Accept all Services
hide