Account Management Liaison I

Description (Why Work Here)

We Create Opportunity


ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide with 6,000 employees across 8 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


  • Opportunities to gain valuable professional skills through on-going training
  • Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
  • Paid Holidays after 90 days
  • Career growth opportunities
  • Fun, innovative culture that will challenge you and support your growth

Responsibilities (Who we're looking for)

We Don’t Breed the Weak


Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


Minimum Qualifications:


  • High School Diploma or GED
  • Preferred minimum 2 years of customer service, administrative or collection industry experience.
  • Strong communication and interpersonal skills both oral and written; Strength in collaborating within team and cross-functionally up to and including the executive leadership level.
  • Strong ability to prioritize, plan, and execute.
  • Ability to multi-tasks while maintaining careful attention to detail.
  • Ability to excel in a high-pressure environment
  • Ability to work with a sense of urgency to meet deadlines and address competing priorities.
  • Proficient in Microsoft Office software including Word, Excel, PowerPoint, Outlook, and SharePoint.

Qualifications (Why this position)

We Don’t Believe In Limits


We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. 


Account Management liaisons are responsible for maintaining a mutually beneficial relationship with our clients, while consistently protecting the best interests of ERC, its clients, and employees. It is expected that all ERC employees represent the highest level of professionalism, understanding that they will always act legally, morally, and ethically. The Account Management liaisons are instrumental in ERC’s day-to-day productivity as they are the gatekeepers between ERC and its clients. Additionally, it is vital to understand that every Enhanced Resource Centers employee plays a pivotal role in protecting the security of ERC’s information and learns their information security responsibilities as defined in ERC’s Information Security Policy.


Responsibilities include but are not limited to the following:

  • Serve as the main point of contact for all assigned clients, while distributing necessary communication to and from all stakeholders, as necessary.
  • Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
  • Process and validate assigned deliverables, while maintaining a high level of accuracy and attention to detail, within client-specified or internal timeframes and guidelines.
  • Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
  • Attend all assigned client conference calls/meetings and document the minutes.
  • Coordinate with all departments or stakeholders to troubleshoot/resolve any issues or process changes affecting the assigned clients, to ensure ERC is meeting or exceeding all client expectations.
  • Perform account research and analysis on assigned clients as necessary, while utilizing the department ticketing queue, or in response to email correspondence.
  • Generate, validate, and maintain reporting for assigned clients and internal use, while ensuring a high level of accuracy and meeting all necessary timeframes and guidelines.
  • It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
  • Maintain satisfactory attendance and meet all general employee requirements from the handbook.
  • Other duties as assigned.




ERC is an Equal Opportunity Employer


Job Overview

Date Posted



Client Services


Jacksonville, FL, US


Jacklyn Andrews

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