A youthful, emerging tech metropolis, and city headquarters for ERC.
can give you access to the best the world has to offer.
Jacksonville is the largest city by population in the state of Florida, the 12th most populous city in the United States, and the largest city by area in the contiguous United States.
Jacksonville is an attractive site for expanding companies, in part because of its abundance of workers. The metropolitan area population, which topped 1.6 million in 2020, is significantly younger than all major Florida cities, with a median age of under 34 years old.
Delivering top-tier interactions, even in the most complex and rapidly changing environments.
Skilled, diverse, and talented native English-and Spanish-speakers.
Culturally-attuned to and symbiotic with most of the US population.
New employee orientation and training delivered in person and virtually.
Consistent top performance driven by ERC's proven processes and technology.
World class employee engagement and retention model
Certified trainers and continuing education through ERC University.
Reduced new hire onboarding time by 34% in the past year.
We are experts in customer lifecycle management.
Strong focus on digital engagement, managing ~14M customer interactions each month.
ERC executives average 25 years of direct industry experience.
90% of ERC executives started their careers as contact center agents.
Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.
Complies to the most rigorous regulatory and legislative requirements in client geography.
Industry-Leading Certifications recognized nationally and internationally.
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