ERC’S EVP, JOSE GONZALEZ, MAKES MERCADO MAGAZINE’S 40 UNDER 40 LIST

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The list recognizes influential leaders in business and politics in the Dominican Republic.

SANTO DOMINGO, Dominican Republic November 16th, 2021 – Each year, Mercado Magazine recognizes a new generation of leaders from the public and private sectors in the Dominican Republic. The list, comprised of prominent young figures in business and the government, known as the 40 Under 40 list, is the ultimate accolade for any young professional under forty.

Ranking in at number eleven in the 2021 list, Jose Gonzalez, ERC’s Executive Vice President, has been nominated each year since 2018. In addition to making the 40 Under 40 list, Gonzalez was selected as a speaker in this year’s panel representing ERC, one of the top international BPO providers of customer experience solutions.

Nominees go through a rigorous selection process by the selection committee at Mercado Magazine. The list is a “Who’s Who” in the Dominican business world. Nominees come from all backgrounds, their resumes vary, but they all have one thing in common: they are all successful leaders in their fields and are renowned for their dedication to excellence.

The list is published in a special edition issue of Mercado magazine that includes a bio for each inductee detailing the accomplishments that have led to their place on the list. “Always upright, ready to take the next step forward. This is the attitude of this group of brave leaders of the present and the future, in command of strategic sectors of the country,” read this year’s cover story.

The topic discussed by the panel of speakers during this year’s event was “The Vision of Young Business Leadership Faced with the Challenges of Economic Reactivation.” This forum focused on the impact the COVID-19 pandemic has had on the Dominican Republic’s economy and how these leaders have prepared their organizations for the post-pandemic boom.

“The 40 Under 40 list is renewed each year,” said Jose Gonzalez, Executive Vice President. “It is an honor to be selected once again. My peers on the list are all business moguls: entrepreneurs, executives, and thought leaders in industry and finance in both the public and private sectors. I am very proud to have been selected. The 40 Under 40 forum is an event that I look forward to each year and being invited to be a speaker in the panel and discuss a topic that I am passionate about making this an exceptional experience for me.”

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization

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