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In an afternoon filled with joy, laughter, and songs, the girls from the Pasitos de Jesus Orphanage welcomed a delegation of ERC employees to their home with wide-open arms. ERC, one of the top international BPO providers of customer experience solutions, makes several visits to the orphanage each year.

As with any visit to the orphanage, the first item on the agenda was the girls’ empowering welcome song, where they proudly sing about being unique. Next on the agenda was bracelet making, which the girls took to with great enthusiasm. Most of the girls proved to be adept in the art of bracelet-making, and it wasn’t long before the friendship bracelets were exchanged all around.  While some girls expressed themselves through arts and crafts, others had their faces painted by locally renowned graffiti artist Ramon Torres.

For many years, ERC has been proud to sponsor Pasitos de Jesus, a girls home located in Boca Chica, Dominican Republic. With over 40 girls ranging in age from 18 months to 18 years old, Pasitos de Jesus is a sanctuary for girls who have nowhere else to turn. Due to neglect, abuse, and terrible family circumstances, most of the children are placed in the home by court order. Pasitos de Jesus sets them on a path where they are safe and loved.

Through contributions by organizations like ERC, the girls have everything they need to grow into strong, independent, and educated young women.

“The next project we are developing is establishing an English school for the girls,” said Dalma Florian, Pasitos de Jesus Girls Home Director. “Learning English will open up many wonderful opportunities for the girls in the future.”

To help them achieve this goal, the ERC delegation, spearheaded by Stephanie Todd, ERC’s Chief Strategy Officer, donated the first batch of English books.

“This is a visit I look forward to year after, year, time after time,” said Todd. “It had been a long time coming due to Covid-19 and we were so happy to be able to attend. To see the smiles on their beautiful faces, knowing how many obstacles each one of them has overcome, it takes your breath away and makes my heart melt every time.”

“I love spending time with the girls. It’s truly magical to see them grow and develop. Each time we visit, I leave a piece of my heart with the girls,” said Nibrainy Paredes, ERC’s Communications Coordinator. “Our team had a wonderful time playing games and bonding with the girls. It is so humbling knowing that each of them came from a difficult past, but you don’t see that in their little eyes. Instead, all you see is love, joy, and pride. I am deeply comforted to know that our team has made a difference.”

Team With Girl    People Smile

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:


• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients


Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization


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