ERC TEAMS UP WITH SAME-DAY PAY SERVICE

Share
Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on telegram

SAME-DAY PAY SOLUTION HELPS EMPLOYEES AND ERC GAIN A COMPETITIVE EDGE

JACKSONVILLE, FL October 10, 2021 – When, how, where, access all play a critical role in the payment of employees. ERC understands that for some of its employees getting paid when they want rather than waiting for a certain day or date of the month can make a world of a difference. Since adopting this same-day pay service, ERC, one of the top international BPO providers of customer experience solutions, has seen a significant effect on attrition rates.

ERC uses the ADP Workforce Now® payroll platform, which integrates with DailyPay without disrupting the company’s normal payroll administration and processes. ERC implemented this feature two years ago in 2019.

“We quickly recognized that DailyPay offered a solution to meet a need of our employees, allowing them to access their paychecks quickly,” said Sam Rehm, ERC’s Chief Financial Officer.

In addition to the high adoption rate, Rehm says that since deploying DailyPay, ERC has experienced a 36 percent lower attrition rate for employees who use the benefit.

ERC has more than 7,000 employees worldwide. The payment tool’s effect on attrition plays a critical role in ERC being a global leader in customer experience solutions. ERC provides next-generation customer experience across the entire customer lifecycle to power the world’s most disruptive and powerful companies through the partnership of passionate people and innovative technology.

“The BPO industry typically attracts a younger employee and for that reason, DailyPay is a smart play to give our employees this option,” said Stephanie Todd, ERC’s Chief Strategy Officer. “DailyPay offers a quick solution for employees to access their paychecks fast and on their terms.”

DailyPay is an industry leader in on-demand pay, working to ensure that money is always in the right place at the right time for everyone. ERC is constantly investing in talent management tools to make employee experience better, this is just one example.

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.


Used to track and measure various website conversions.

Decline all Services
Accept all Services
hide