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ERC, one of the top international BPO providers of customer experience solutions, is named one of the Most Active Outsourcing/Offshoring Professionals on Social by DSMN8 – The Employee Influencer Platform.  ERC performed better than its competitors in this category.

ERC’s brand, talent, and culture are constantly being represented across all platforms , including social media. ERC was chosen by DSMN8 – The Employee Influencer Platform because the Jacksonville-based company is constantly engaging employees.  ERC employees are regularly sharing content to their network on social media helping increase awareness, boost website traffic, and generate new business.

“We developed ERC’s Ambassador program in 2021,” said Victoria Vallas, Vice President of Marketing at ERC. “We feel this has helped elevate awareness about our brand. ERC is constantly pushing the envelope of innovative technology and talent and we want to share the daily wins with our networks.”

This past year ERC launched ERCx Chats. Hosted by ERC’s Chief Strategy Officer, Stephanie Todd the candid conversation about customer experience has featured guests from Fanatics, Freshly, WHOOP, and Home Depot, to name a few. The powerful insight into thought leadership in the CX space is available for download on Apple Podcasts and Spotify. ERCx Chats are also available for viewing on ERC’s Linkedin and Instagram accounts and ERC’s website. ERCx Chats has featured 10 different guests thus far.

“With the launch of ERCx Chats ERC made a point to reach our audience differently,” said Todd, ERCx Chats Host. “We are just beginning with this powerful and thought provoking conversation and it has proven to be a valuable and insightful way to connect with people when continues to be more and more challenging due to the pandemic.”  

ERC has more than 7,000 employees and is constantly looking to add to its top talent pool. ERC provides next-generation customer experience across the entire customer lifecycle to power the world’s most disruptive and powerful companies through the partnership of passionate people and innovative technology.

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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