ERC DISTINGUISHED AS A “HEALTHIEST COMPANY” FOR THIRD YEAR RUNNING

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FIRST COAST WELLNESS COUNCIL EXCITED BY SUCCESS OF ERC’S L.I.F.E. WELLNESS PROGRAM

JACKSONVILLE, Florida, May 9, 2022 – ERC, one of the top international BPO providers of customer experience solutions, has been distinguished as a Gold Level “Healthiest Company” by the First Coast Worksite Wellness Council for the third continuous year.

The First Coast Worksite Council hosts the Healthiest Companies Award to recognize organizations committed to improving workplace health and well-being. Gold award winners are chosen as a result of their high standards of to employee health and wellness. Their program consists of a robust operating plan that includes an annual employee needs and interest survey to strategically promote programs that address their employees’ most prevalent health risks and conditions.

In 2021, ERC rebranded and revamped the wellness program. With the help of ERC’s internal employee engagement and communication app, myERC, ERC ran the “Rename Our Wellness Program” contest, and L.I.F.E. (Lifestyle Improvement Fueling Empowerment) was born. The next step was to optimize the program by surveying employees to gauge their needs and interests and build a new, more comprehensive program around the data collected.

The new program was modeled after the pillars of wellness to promote employees’ emotional, physical, financial, mental, and occupational health. With the help of lunch and learns, workshops, challenges, and wellness events, the L.I.F.E. program offers a well-rounded approach to health. These are some of the most popular projects the L.I.F.E. program has to offer:

  • Wellness Markets – Wellness items offered at 50% off their list price on Amazon; employees pay half, and ERC subsidizes the rest. Employees can purchase stand-up desks, exercise equipment, and meal prep gadgets during these markets.
  • Weight Loss Challenge – ERC organizes a weight loss challenge twice a year. Participants weigh in and receive support and the chance to win prizes each week during the challenge.
  • Wellness Fair – Connects employees with ERC’s wellness partners. They receive information about their benefits, participate in free biometric screenings, and enjoy free samples from exhibitors.

These are just a few ways the L.I.F.E. program enables employees to increase and improve their
health.

“We are thrilled to have won this award,” said Al Teel, Director of Employee Engagement. “It’s
amazing to see how far we’ve come from our humble beginnings when we first launched our wellness program. Although the last three years have been marked by chaos and uncertainty, with L.I.F.E., we have a chance to support our employees amidst all the madness. We are committed to helping our employees feel empowered over their health and wellness with more outreach, fun challenges, preventive medicine, and education.”

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization

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