ERC ATTENDS FINOVATESPRING 2022

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INDUSTRY LEADERS SHOWCASED EMERGING INNOVATIONS IN THE FINTECH SPACE.

JACKSONVILLE, Florida, May 23, 2022 – For over ten years, fintech professionals have flocked in the hundreds to the various Finovate events hosted throughout the year. opens in a new windowFinovateSpring, held at the Hilton in San Francisco, earlier this month, brought together some of the industry’s most notable experts and elite professionals to “Discover tomorrow’s solutions to today’s challenges.” ERC, one of the top international BPO providers of customer experience solutions, attended and had a front-row seat to the latest and greatest trends from top names in the financial technologies space.

After two consecutive digital events, FinovateSpring returned to the in-person format. The event was also digitally-available for those who could not attend in person, allowing anyone from anywhere in the world, to follow along.

Attended by hundreds of senior fintech leaders, key influencers, decision makers and financial institutions, the three-day agenda had something for everyone. Live product demos of innovative fintech solutions, exhibits, panels, expert advice, and presentations from the most recognized organizations in the fintech world covering a wide array of fascinating topics. In addition, the speaker lineup boasted some of the most renowned names in the industry.

Finovate events are all about getting exposure to emerging technologies and making the connections to keep your organization ahead of the game in the ever-evolving business world. Finding the right product or networking with the right rep can drive a company forward. FinovateSpring was an excellent opportunity for exhibitors and attendees alike to interact and discuss new technologies and mingle with other industry professionals to shape the future of Fintech.

Attendees were able to circulate the different booths and partake in intense fintech discussions such as, key opportunities for financial institutions, the effects of the pandemic on the start-up ecosystem, mapping out a smart data fabric architecture, and attracting the right Fintech talent for your organization.

The ever-popular seven-minute live product demos are a definite must-see at FinovateSpring. They spotlight hand-selected companies, from seed-stage start-ups to established industry giants, who exhibit their services and solutions in – as the title implies – under seven minutes.

“FinovateSpring is a great opportunity for companies to share a 7-minute demo of their product with the industry,” said Kelly Paul, SVP of Sales at ERC. “I was inspired and gained great insight into the transformative tech that is disrupting the status quo. Some of the most impressive demos that stood out for me came from Keep Financial Technologies, LemonadeLXP, PayEx & Pendo.ai.”

About ERC

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions, making ERC a top performer for its clients. ERC is a global contact center leader, with operating sites in the U.S., Dominican Republic, India, South Africa, Kenya and the Philippines.

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Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization

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