Employee Highlights

Lucius Duniho

Meet Lucius! He’s our Statement Processor  opens in a new window#1 and started working at ERC in 2014. His favorite thing about ERC is his coworkers. Lucius says his co-workers know him better than his own family. Thank you Lucius for being part of our team! 🙌🏻
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Karen Thompson

We introduce you to Karen Thompson! She started working with us in 2015 and is still part of our team 🤩. Currently, she's the Orange Park Employee Engagement Liason and a member of the VOICE Council 🔥. Karen is always willing to help out and can most likely be found on the production floor, brightening everyone's spirits with her infectious personality. 😎
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Britain Bell

Meet Britain! She has been with us for three years now. She went from being an agent to a Supervisor, and what she loves the most about her job is being able to guide agents towards their goals.
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Carlos Fernandez

We introduce you to Carlos Fernandez! He is part of our training team, and what he loves the most about his role is the chance to help our agents develop their overall performance, and as an individual. He also agrees that  opens in a new window#ERCBPO has a healthy work environment and loves the challenge to be one step ahead to fulfill our employee's needs.
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Christopher Benjamin

Say hi to Christopher Benjamin, he works as an agent on our Bayberry site. His great spirit and positivism allowed him to overcome the challenges in his work position last year. Now he feels confident to achieve new goals. Who else is working with a plan in mind?
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Marcos Cedeño

Say hi to Marcos Cedeño! He works as Vice President of Facilities & Security on our Naco site. His willingness allowed him to overcome the challenges last year brought. He learned to adapt himself and his team to the “new normal”, modifying things day by day. He's now ready to keep growing.
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Taylor Ivie

We wanted to dedicate today's  opens in a new window#EmployeeHighlight to Taylor Ivie! 🙌 She has been promoted from receptionist at  opens in a new window#ERCJacksonville to Inventory Management Analyst in 2020! 😍 How great is that? 😊 We asked her what her favorite thing to do during the holidays with her co-workers was, 🤔 and she told us: "My favorite part of the holidays 🎊🎉 at ERC is being able to decorate our workspace! Normally our team gets together and decorates our shared office space, but this year we were all able to decorate our at-home offices." 🏡 We love Taylor's at-home office decoration idea! did you decorate your office or home office for the holidays?
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Christina Bee

This is Christina Bee, she is a Recovery Agent. 🙌 She set a personal goal for how much she wanted to collect this year and she met her goal! 😍 She told us she wants to be the best collector at ERC, and she is definitely on her way. 🙆‍♀️ Do you have any goals to accomplish before ending the year?🎄
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Sarah Hartland

Introducing Sarah Hartland 👏 One of our Operational Support Receptionist at  opens in a new window#ERCJacksonville 😍 She has been with us for 5 years and we truly admire her interest and concern for each coworker, turning them into real family members! That's why we asked her what would she advice to a new member of the  opens in a new window#ERCFamily 🤔 to what she said: "My advise for starting here at ERC would be get to know your team and leaders. Communication is key to any successful relationship. This includes work. Knowing how to give and receive constructive criticism is vital. Don’t be afraid to speak your mind but be sure to find the most fitting words. Do not be afraid of change. Change calls for growth and that is something everyone needs. Lastly, stay organized. No matter what comes your way, if you stay organized you can have the ability to see it clearly and address as needed." Incredible advice from a wise woman.
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Chris Blake

Everyone say "Hi Chris!" 👋 He has been with us for 6 years and he has never stopped innovating 😍 He says: "I want to do all that I can to provide innovation while maintaining efficiency and quality. One of my main goals is to take every business function or idea and see how we can revolutionize it by making it bigger and better." And not even a pandemic has stopped our Process Improvement Manager! When we asked him about this new challenge he responded: "I’m very fortunate and blessed to have had the opportunity, and like every challenge, I had to rise to the occasion. Obstacles and challenges are like muscles – the more you use them and understand them, the stronger you get. Never let a problem or roadblock stop you – instead, use that time to learn, get better, and attain a positive benefit from the negative event that was thrown your way." 💙
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Derrick Blue

WE'RE HERE 😎👆 Every  opens in a new window#member of  opens in a new window#ERCBPO comes knowing they'll achieve what they set their minds to because they know they can get the tools to do so within our company. This is the case of hundreds of  opens in a new window#ERCFamily members, especially of Derrick Blue, who is currently a Collections agent at  opens in a new window#ERCWaycross. He said that what he values the most about being part of our team is: ''I love the environment and the atmosphere is awesome here at ERC. We make sure that everyone feels a part of a family and is not just an employee.'' 💙
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COURTNEY LITTLE

Our  opens in a new window#EmployeeHighlight for today goes to COURTNEY LITTLE💙 She's the Marketing Coordinator at  opens in a new window#ERCBPO. And as her t-shirt says, she's STRAIGHT OUTTA  opens in a new window#Jacksonville 😎 We're extremely proud to have her as part of our team because of her hard work and dedication to her tasks. She shared with us that her favorite thing about coming to work is that ''Every day is different. My team is always challenging me to work hard, push myself to learn something new, and achieve my goals.'' 😍 Who else is  opens in a new window#TeamCourtney? 👇
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Jessica Threat

We want to give special recognition to Jessica Threat for always being an ABOVE and BEYOND  opens in a new window#ERCFamily member. 💙 She has been with us for 6 years and has always raised the bar of excellence with her amazing skills and driven personality. She says that this year she plans to work hard to she can be listed on the High Collector Board, which she calls the Board of Fame✨ We're so grateful to have such hard-working and motivating people within
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Pamela Jenkins

Pamela Jenkins is our Senior Staff Accountant at our  opens in a new window#ERCJacksonville site. 🙌 She says that there's no edge when you really want to succeed in what you DO! You just need to change your character, in order to change your destination and to change your character, you must change your habits. To change your habits, you must change your actions. To change your actions, you must change your decisions. 💙
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Victoria Meade

We're thrilled to present to you: Victoria Meade 💙 She belongs to the  opens in a new window#ERCWaycross family and works as a Director of Operations. 😍 She has been with us for a while and we just love her journey throughout our company! That's why we asked her to share some of her resolutions for this new year, to what she said: ''To focus on my health and wellness as I move into the future with ERC.''✨
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Rosario Matos

We want to introduce you to one of our Operations Manager, Rosario Matos. 💪 Her New Year's resolutions at ERC are to become a better coworker and keep growing within the  opens in a new window#ERCFamily 💙. Also, she would like to keep contributing and improving the outstanding working environment! 🙌 What are your New Year's resolutions for work?✨
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Lourdes Baez

Meet Lourdes Baez, she is a Director of Operations and she has a lot of hobbies like Karaoke🎤, Playing Piano 🎹, Dancing, Cooking, Art crafts, Decoration, and Home Ideas. In ERC she feels like a home away from home 🏠, stable and the people around, are always so sync for looking what’s best for the team making a regular day, a great day at work! Who else feels like Lourdes?!🙋‍♀️
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Paola Poline Paniagua

We're proud to present to you: Paola Poline Paniagua 💙 She's a Labor Relations Coordinator at  opens in a new window#ERCNACO, and she's such an inspiration for many of our  opens in a new window#ERCFamily members. We love the way she thinks, and the values she brings to the company. She said that what makes  opens in a new window#ERCBPODR great is: "ERC has given the opportunity to develop their career to thousands of Dominicans by encouraging each member to improve day by day, to continue educating themselves and also by providing the means to do it. ERC also encourages us to get to our best stage of performance, all of this throughout motivation. What makes ERC truly great is the people that each morning welcome you with a smile in their face and with a positive and let' s-do-this attitude that is contagious!"
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Andris Mateo

Say HI 👋 to Andris Mateo. She's an HR Assistant at  opens in a new window#ERCNACO! She has been with us for a while now, and we're proud of the extraordinary person she has become! We asked her to share the most challenging thing that happened to her at  opens in a new window#ERCBPODR, to what she responded: ''When I started working at ERC, I was an agent in a Spanish project. Once I saw all the opportunities available, I decided to improve my English skills. I joined the Contact Us Workshop, and that helped me practice and improve my English. Now I am part of the HR team." She is a PERFECT example of  opens in a new window#SUCCESS! 😍👏👏  opens in a new window#TheBestCallCenterinDR  opens in a new window#WeAreERC
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Marben Farah Gomez Dominguez

opens in a new window#LOVE season is the BEST ONE 😍❤ and our  opens in a new window#ERCFamily knows it! 😊 So today we want to make an  opens in a new window#EmployeeHighlight about Marben Farah Gomez Dominguez who is currently a Labor Relations Coordinator at  opens in a new window#ERCNaco and she's the representation of kindness and love. We asked to share her favorite thing about Valentine's day at work, to what she responded: The caring environment and share mode. 👏
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Yennelly Baez

Have you met our amazing Recruitment Member: Yennelly Baez? 💙 She shared her resolutions within our company for this brand new year: ''To continue contributing to the country’s labor force by using the opportunity #ERCBPO has given me throughout the past 8 years to put my recruitment knowledge and skills to the service and growth of the company and the citizens of this great nation. ERC has given me the opportunity to make a home and a second family of the same place, and has put me in the right path of constant professional growth, keeps me hungry for success, and constantly challenges me to continue achieving even more. My resolution is to provide more Dominicans of my generation and the upcoming ones, those same opportunities through #ERCBPODR.'' 💙 .
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