An industry leading facility in a place you
wouldn’t expect.
can give you access to the best the world has to offer.
Durban is a fast-growing commercial hub with excellent infrastructure for end-to-end customer engagement, a strong emerging economy, a stable democracy, and a mild-weather environment.
What really sets it apart is its people—a team who are as talented and motivated as they are culturally aligned to the U.S. As ERC’s premiere far-shore offering, South Africa presents a value that is not only comparable to other countries but far greater.
English is the common language, ensuring comprehension and understanding of nuances.
Half of Durban residents speak English as their primary language.
British-English accent intonation – preferred over India and the Philippines for seamless customer experience.
Highly educated and motivated with an exceptional work ethic.
A strong cultural alignment with the U.S., providing a strong brand experience for your customers.
A workplace environment and culture where people are driven and want to succeed.
Cost-comparable offering to the Philippines without sacrificing quality.
More valuable per transaction, due in part to an accent positive, culturally-aligned workforce.
Consistent top performance driven by ERC's proven processes and technology.
We are experts in customer lifecycle management.
We provide market-leading BPO to renowned brands across 4 continents.
We make deep investments in exponential technologies to enhance customer interactions.
A world-class secure and economically stable environment backed by tremendous government support.
Redundant power source and hardware, fully interconnected with ERC’s dual, U.S.-based data centers, which maintain the highest rating possible.
South Africa’s best-in-class, Multiprotocol Label Switching networks maintain the industry’s highest quality of service levels.
World's tenth largest stock exchange and inflation effectively managed at 3%-8%.
Living conditions and disposable incomes continue to rise favorably.
Mature outsourcing industry of 35 years with 200K+ jobs created and CAGR of up to 12%.
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Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.
WORK EXPERIENCE REQUIREMENTS
• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients
EDUCATION REQUIREMENTS
Associate degree in a related field
Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking
KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills
PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills
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