An industry leading facility in a place you
wouldn’t expect.
can give you access to the best the world has to offer.
Durban is a fast-growing commercial hub with excellent infrastructure for end-to-end customer engagement, a strong emerging economy, a stable democracy, and a mild-weather environment.
What really sets it apart is its people—a team who are as talented and motivated as they are culturally aligned to the U.S. As ERC’s premiere far-shore offering, South Africa presents a value that is not only comparable to other countries but far greater.
English is the common language, ensuring comprehension and understanding of nuances.
Half of Durban residents speak English as their primary language.
British-English accent intonation – preferred over India and the Philippines for seamless customer experience.
Highly educated and motivated with an exceptional work ethic.
A strong cultural alignment with the U.S., providing a strong brand experience for your customers.
A workplace environment and culture where people are driven and want to succeed.
Cost-comparable offering to the Philippines without sacrificing quality.
More valuable per transaction, due in part to an accent positive, culturally-aligned workforce.
Consistent top performance driven by ERC's proven processes and technology.
We are experts in customer lifecycle management.
We provide market-leading BPO to renowned brands across 4 continents.
We make deep investments in exponential technologies to enhance customer interactions.
A world-class secure and economically stable environment backed by tremendous government support.
Redundant power source and hardware, fully interconnected with ERC’s dual, U.S.-based data centers, which maintain the highest rating possible.
South Africa’s best-in-class, Multiprotocol Label Switching networks maintain the industry’s highest quality of service levels.
World's tenth largest stock exchange and inflation effectively managed at 3%-8%.
Living conditions and disposable incomes continue to rise favorably.
Mature outsourcing industry of 35 years with 200K+ jobs created and CAGR of up to 12%.
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