ERC is a fierce organization built on tenacity and determination. We are 21 years old, but we work like a start-up. This allows us to instill a close-knit culture within our company. With this environment, we are able to create warm relationships with our employees. We strive to create a place where everyone feels like they are a valued and a welcomed part of the ERC family.
Michael Connor
Agent
Craig Johnson
Performance Improvement Manager
Andra Tyson
Supervisor
ERC Cares is our way of giving back. The program allows us to give to charities and non-profit organizations, and allows our employees to give their time to others. Team members are encouraged to volunteer for ERC Cares activities, such as beach clean-ups, packing food for children, and participating in other organizations within the community. We care about the communities where our people live so we want to ensure we are making our communities as strong as our people.
In continuation of ERC’s bold traditions, we decided to take an even stronger stance on continuing to encourage expansive acceptance, growth, and opportunities for our employees regardless of race, gender, religion, age, sexual identity, and all other unique identifiers by establishing a Diversity & Inclusion Council.
The vision of the V.O.I.C.E. Council is to cultivate and embrace an environment of compassion and acceptance through persistent engagement of the community and ERC’s workforce. To eliminate any barriers impeding humanity and the full execution of ERC’s broader business strategy.
Council Communications Coordinator
Council Co-Chair
Council Campaign Coordinator
Council Co-Chair & Community Relations Coordinator
Council Executive Sponsor
Council Strategic Program Coordinator
Council Outreach Coordinator
The mission of the V.O.I.C.E. Council is to redefine “Diversity & Inclusion” by embodying voices of change, inclusion, and equality on behalf of ERC’s workforce and the communities we serve. The Council is devoted to creating an inclusive and equitable atmosphere to boost employee satisfaction and effectiveness.
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Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.
WORK EXPERIENCE REQUIREMENTS
• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients
EDUCATION REQUIREMENTS
Associate degree in a related field
Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking
KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills
PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills
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