We are
Driven. Fierce. Passionate. Diverse.

Our culture is like no other

ERC is a fierce organization built on tenacity and determination. We are 21 years old, but we work like a start-up. This allows us to instill a close-knit culture within our company. With this environment, we are able to create warm relationships with our employees. We strive to create a place where everyone feels like they are a valued and a welcomed part of the ERC family.

Employee Highlights

Lucius Duniho

Lucius Duniho

Meet Lucius! He’s our Statement Processor  opens in a new window#1 and started working at ERC in 2014. His favorite thing about ERC is his coworkers. Lucius says his co-workers know him better than his own family. Thank you Lucius for being part of our team! 🙌🏻
opens in a new window View on instagram
Employee-Highartboard

Karen Thompson

We introduce you to Karen Thompson! She started working with us in 2015 and is still part of our team 🤩. Currently, she's the Orange Park Employee Engagement Liason and a member of the VOICE Council 🔥. Karen is always willing to help out and can most likely be found on the production floor, brightening everyone's spirits with her infectious personality. 😎
opens in a new window View on instagram

View more about our employees

“If you give ERC what they need, they will give you anything you want. That’s exactly what I like about this company – and I have made many, many friends that I will have for the rest of my life from this company.”

Michael Connor
Agent

“I think here at ERC we do a great job at celebrating the small wins. Because if you celebrate the small wins, it encourages people to go out there and do that much more.”

Craig Johnson
Performance Improvement Manager

“ERC has been my life since I’ve been here actually. I just can’t thank everyone enough for giving me the opportunity to share my skills, talents, and treasures – and it’s been an honor to share them here with ERC.”

Andra Tyson
Supervisor

ERC Cares

ERC Cares is our way of giving back. The program allows us to give to charities and non-profit organizations, and allows our employees to give their time to others. Team members are encouraged to volunteer for ERC Cares activities, such as beach clean-ups, packing food for children, and participating in other organizations within the community. We care about the communities where our people live so we want to ensure we are making our communities as strong as our people.

The V.O.I.C.E. Council

V.o.i.c.e.-Council-Logo

Voices of Inclusion, Change & Equity

In continuation of ERC’s bold traditions, we decided to take an even stronger stance on continuing to encourage expansive acceptance, growth, and opportunities for our employees regardless of race, gender, religion, age, sexual identity, and all other unique identifiers by establishing a Diversity & Inclusion Council.

Meet the Council

The vision of the V.O.I.C.E. Council is to cultivate and embrace an environment of compassion and acceptance through persistent engagement of the community and ERC’s workforce. To eliminate any barriers impeding humanity and the full execution of ERC’s broader business strategy.

COUNCIL MISSION:

The mission of the V.O.I.C.E. Council is to redefine “Diversity & Inclusion” by embodying voices of change, inclusion, and equality on behalf of ERC’s workforce and the communities we serve. The Council is devoted to creating an inclusive and equitable atmosphere to boost employee satisfaction and effectiveness.

Open & Honest Dialogue

Continual Celebration & Acknowledgement of Our Differences

Workforce & Community Engagement

Organizational Training & Education

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.


Used to track and measure various website conversions.

Decline all Services
Accept all Services
hide

...

...

Reporting Analyst

Job Responsibilities:

Develop creative solutions for real-time issues in support of the Processing departments and Client Services.
• Create and Manage the execution of Project Plans. Determine prioritization of project plans with the Director of Client Services and execute.
• Perform account research and analysis as necessary, while utilizing the department ticketing queue or in response to email correspondence.
• Add efficiency and effectiveness to the general process flow by identifying process gaps and opportunities for greater performance. Use SQL and VB in tandem to meet these greater performance goals.
• Design and implement validation controls to improve functionality of client interfaces.
• Automate reporting deliverables wherever possible to improve timeliness and accuracy.
• Coordinate with Shared Services departments to improve process flows, provide accuracy and efficiency gains, and improve the standard of processing for an improved ERC service level.
• Partner with Information Technology to improve ERC technical performance wherever possible.
• Assist department leadership with User Acceptance Testing, Monitoring, and general process maintenance.
• Follow all standard operating procedures while communicating process failures and potential improvements to your team lead or manager. Update version history where required to ensure accurate process documentation, per ERC guidelines.
• Research and reconcile client requests and issues that are communicated directly to you, the department distribution list, or the department ticketing queue.
• It is expected that all ERC employees represent the highest level of professionalism, understanding that he or she will always be expected to act legally, morally, and ethically.
• Other duties as assigned.

Skills, qualifications, and other requirements:

WORK EXPERIENCE REQUIREMENTS

• 1+ years’ experience in related field.
• Proven organizational skills and demonstrated proficiency with SQL and VB.
• Demonstrated ability to research and resolve reporting breakdowns or create efficiencies through automation of process via macro-enabled documents or SQL tables.
• Understanding of project management and accounting procedures.
• Knowledge of industry standard financial software.
• Expert level understanding of Microsoft Excel.
• Attention to detail a must.
• Ability to communicate effectively with all levels of management and clients

EDUCATION REQUIREMENTS

Associate degree in a related field

Order Management Specialist

Job Responsibilities:

Order Entry/Data Entry
● Process order entry transactions as directed by customer account manager(s), including manual order entry, order copy, order line changes, terms changes, etc. aligned to Logitech OM and SOX processes and guidelines
● Data entry into Excel/Google docs as specified in the process(es)
Reports
● Generate and format order management and/or shipping reports as needed by customer supply chain department
● Produce daily summary of all transactions processed for audit/inspection by Logitech
Other
● Monitor email and respond timely in high volume environment
● Provide support for shipment tracking

Skills, qualifications, and other requirements:

KNOWLEDGE
● 2 years minimum Oracle order entry & reporting experience required
● Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps.
● Excellent English written and verbal skills

PERSONAL SKILLS
● Strong interpersonal communication skills
● Team-player
● Excellent attention to details
● Ability to work independently in a fast-paced office
● Ability to prioritize and multitask
● Strong sense of urgency
● Fast Learning skills
● Good organization and time management skills

Project Manager III

Job Responsibilities:

  • Coordinate in English with internal, client, and other external resources to ensure scope, requirements, and objectives are clearly and transparently defined
  • Work with ERC Sponsor, stakeholders, and functional areas to define tasks, deliverables, and due dates
  • Develop Project & Communication Plans based on implementation scope, requirements, and objectives
  • Manage changes to project scope, schedule, and costs through appropriate solutioning or escalation
  • Report and escalate on Action/Issue/Risk items that may impact project success
  • Meticulously maintain comprehensive project documentation
  • Define and drive project deliverables, meetings, updates, and communication with client & internal sponsors, stakeholders, and functional areas to ensure project scope, requirements, and objectives are met

Skills, qualifications, and other requirements:

  • Proficient in English Verbal and Written (Conversational/Professional)
  • Exemplary client & internal facing written and verbal communication skills and capable of communicating at the level of your audience (Executive and below)
  • Unparalleled attention to detail, critical thinking, and abstract analysis skills to see complex issues before they arise and resolve them
  • Solid organizational skills and ability to ‘get out of your own head’ when an issue or crisis arises
  • Ability to drive others to success through professional mechanisms that instill a desire in others to succeed
  • Unquestioned ability to manage multiple projects, conflicting deliverables, and drive a way forward to success
  • A desire to always self-improve, improve the team, process, and organization

LET'S STAY CONNECTED!

Sign up for ERC’s WhatsApp Chat and stay in the loop

on all the fun events and excellent job opportunities.

maqueta-whatsapp-telefono-movil-plateado_106244-1521
WhatsApp-Logo-001
Name
Terms*
You agree to receive information through WhatsApp.
This field is for validation purposes and should be left unchanged.