Whether it’s First Party or Late-Stage collections, we leverage decades of experience and data to combine the latest technology, machine learning and operational excellence to deliver industry leading outcomes.
ERC offers a fully compliant debt management environment that connects collections, recovery, and customer communications in one complete ecosystem. Our innovative solutions allow us to automate operational processes, extract insights and offer personalized experiences on behalf of our clients. The result: increased revenue and customer satisfaction.
We have a deep rooted passion for innovation. We invest in exponential technology with a focus on creating cost savings for our clients and better experiences for their customers.
Agile Customer Engagement (ACE)
We instantly deploy personalized digital mobile customer journeys. We use ACE to guide consumers along their path to pay a bill, make purchases, book service calls, and beyond, by empowering them on every step.
Monitoring and Reporting System (MARS)
With MARS, continuous improvement has never been easier. We monitor and analyze 100% of your interactions – across multiple channels to optimize the customer experience through actionable performance management insights and real-time business intelligence.
ERC Virtual Assistant (EVA)
ERC’s multi-channel Virtual Agent provides 24×7 inbound and outbound support to augment sales, customer care and recovery solutions. Eva meets with customers in their preferred channel through speech, text or digitally, face-to-face to reduce customer effort and operating costs.